Privacy Policy

This Privacy Policy outlines how LajuCredit or "We" or "Us" collect, use, maintain, and disclose your personal data concerning the Services as defined in this Privacy Policy below, and how LajuCredit protects Personal Data as defined in this Privacy Policy below.

User Consent

When you request information or register for our services or when you make any transaction with LajuCredit, you may be required to provide LajuCredit with your personal data. By doing so, you consent to its use under this Privacy Policy. Your consent to this Privacy Policy shall include full and explicit consent to the actual or potential collection, processing, cross-border transfer, and storage of Personal Data, as defined in this Privacy Policy, when you register, access, or use https://www.lajucredit.com, or mobile applications, or by any other means ("Website"), any related features, processes, functions, and services (collectively "Services").

Scope of Use

This Privacy Policy informs you of our policies regarding your privacy rights related to the collection, use, maintenance, and disclosure of your information when you use the Website. This Privacy Policy applies to all information we process in connection with your relationship with us as a customer or prospective customer.

Types of Personal Data

When using the Website, we may ask you to provide certain information that can personally identify you or that can be used to contact or identify you.

Personally identifiable information refers to any information directly or indirectly related to an individual, identifiable or reasonably identifiable from such information or from such information together with other information held by LajuCredit (“Personal Data”).

The types of Personal Data we collect may include, but are not limited to, name, address, other contact details, age, occupation, marital status, your financial information such as your income or tax details, identification card or passport, place of birth, credit history, and your transaction history.

We may require pictures of your Personal Data, as applicable, during the application process or while a loan is active, to verify all information you provided to us.

We reserve the right, with prior notice to you, to amend the types of Personal Data you may need to provide by adding new components or removing existing components from our identification procedures as required from time to time.

Please note that if you use the Website or our Services on behalf of others, such as family, friends, or your employees, you must ensure that you are authorized to provide us with their Personal Data. Using the Website in this way automatically assumes that you have obtained proper consent from the owner(s) of the Personal Data and have informed them about this Privacy Policy. We will not be responsible for the collection, use, storage, or processing of any Personal Data under this paragraph.

If you choose not to provide us with any Personal Data we require from you, or if you withdraw your consent at any time while using our Services for the collection, use, maintenance, and disclosure of any Personal Data, as defined in this Privacy Policy, we reserve the right to refuse your request for, or continuation of, any of our Services.

How We Collect Your Personal Data

We obtain your Personal Data in various ways, such as:

When you register for our Services; and/or
When you contact LajuCredit through various methods such as application forms, emails, letters, phone calls, and conversations you have with LajuCredit staff. If you contact us or we contact you by phone, we may monitor or record phone calls for quality assurance, training, and security purposes; and/or
From our analysis of your transactions (e.g., payment or loan history); and/or
We may also obtain your Personal Data when you participate in customer surveys or when you register for any of our Services; and/or when we obtain any data and information from third parties (e.g., credit reference agencies, regulatory and enforcement agencies, employers, joint account holders, guarantors, legal representatives, spouses, parents, guardians, dependents, and/or companies/partnerships in which you hold a directorship, shareholding, or partnership); and/or
From publicly available sources.

Personal Data We Collect From Our Website

IP Address

An IP address is a number automatically assigned to your computer by your internet service provider. When you visit our website, your IP address is automatically logged on our servers. We use your IP address to help diagnose problems with our servers and to administer our website. From your IP address, we may identify the general geographic area from which you access our website. Generally, we do not link your IP address to anything that allows us to identify you unless required by law and regulations.

Information About Cookies

A cookie is a data element that can be sent by a website to your browser, which can then store it on your system ("Cookie"). We may use Cookies or similar technology on your computer or other devices to record information. The information we collect is then used to ensure a higher level of personalized service for our users. You can adjust your browser settings so that you are notified when you receive a cookie. Please refer to your browser documentation to check whether cookies are enabled on your computer or to request not to receive cookies. You are free to reject our cookies on your computer or other devices unless our cookies are required to prevent fraud or ensure the security of the websites we manage. However, the use of the Website may be limited if you do not accept our cookies.

What is the Purpose of Processing Your Personal Data?

The Personal Data we collect from you will be used to enable us to provide the Services requested from us. We may use your Personal Data to:

Assess your application for our Services;
Facilitate your use of the Website Services, and/or access to your Website account registration, if any;
Verify your identity and contact details;
Verify your financial position through credit reference checks;
Process transactions and send notices regarding your transactions;
Contact you and inform you about the performance of our Services;
Communicate with you and process your requests;
Offer surveys, promotions, and marketing communications;
Improve the content and layout of our Website;
Improve our Services;
Provide electronic funds transfer services, credit card account processing, and related services;
Contact personal references provided to verify accuracy of information and coordinate personal identity and circumstances;
Respond to any inquiries, comments, or concerns regarding our Services; provide customer support;
Collect overdue accounts;
Exercise LajuCredit's legal rights to protect its interests;
Assess your financial needs and continue to fulfill contractual obligations between LajuCredit and you;
For internal functions such as evaluating marketing effectiveness, market research, statistical analysis and modeling, reporting, auditing, and risk management;
Share any of your personal data with our business partners/joint ventures to jointly develop products and/or services or launch marketing campaigns;
Prevent fraud or detect crime or for investigation purposes; and/or other lawful purposes specified and declared previously, or as soon as reasonably possible after the collection of Personal Data.

In addition, we may also use your Personal Data to meet any regulatory requirements and for any other purpose related to providing the Services you require and fulfilling any transactions you conduct with LajuCredit.

If you use/operate the Website or our Services on behalf of any such person, including but not limited to family members, friends, and/or your employees (“other data subjects”), you warrant that, to the extent required by applicable law and/or regulations, you have provided notice and obtained consent from these other data subjects regarding our processing of their Personal Data as described in this Privacy Policy (and will provide such notice or obtain consent beforehand to provide similar information in the future). You further warrant that any such consent provided by these other data subjects is for a reasonable period necessary to achieve the permitted purpose described in the Privacy Policy. Please note that we will not be responsible for the collection, use, storage, processing, or disclosure of Personal Data under this paragraph and all parties hereby acknowledge and agree that such consent may not be required if not required under the Personal Data Protection Act 2010.

Please note that we do not share your Personal Data with any third parties for their business purposes, including, but not limited to, marketing and advertising, without your permission and explicit consent.

Service Providers

We may hire third-party companies and individuals to facilitate our Services, provide Services on our behalf, perform service-related actions, or assist us in analyzing how our Services are used, or assist us in collecting overdue accounts. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose, use, or store your Personal Data for any other purpose.

Disclosure of Personal Data

We may disclose your Personal Data to third parties, including but not limited to the following entities:

Affiliates and/or corporate family members of LajuCredit, including direct and indirect subsidiaries of LajuCredit, to assist in providing the Services listed on the Website, to help detect and prevent potentially unlawful actions and policy violations, and to provide accurate data analysis on Website usage, including marketing communications;

Courts, government officers, law enforcement authorities, or other regulators in connection with subpoenas, court orders, or other legal processes or requirements under Malaysian law, when we need to do so and to the extent necessary to comply with such laws or regulations, or when we believe, at our sole discretion, that disclosure of Personal Data is necessary to prevent physical harm or financial loss, or to report suspected illegal activities or investigate violations of our terms and conditions; Credit bureaus and collection agencies to report account information as permitted by law.

Customer support for customer service purposes; Banking or financial partners, as permitted by law or as required by contractual business relationships;

Legal departments, to ensure compliance with governmental rules and regulations and to protect us from harm to rights, property, or safety, other Website users, or the public, as required or permitted by law;

Service Providers, to allow service providers under contract with us to support our business operations, such as fraud prevention, billing, marketing, customer service, and technology services;

In any of the above cases, (i) ensure the third party maintains proper confidentiality regarding Personal Data, and (ii) complies with applicable laws and regulations.

Please note that some of these third parties may be located in other countries with different rules and regulations regarding the processing of personal information. By agreeing to this Privacy Policy, you acknowledge that your Personal Data may be transferred across borders to other countries, and you consent to such transfer, including for storage purposes.

Special Notice - Minors

The use of the Website is not directed at those under 18 years old, and we will not intentionally collect, use, provide, or process in any other form any personal information of individuals under 18. Therefore, we also request that if you are under 18 years old, DO NOT submit your personal information to us (for example, name, address, and email address). If you are under 18 and still wish to inquire or use this Website in any way that requires you to submit personal information, please have your parent or guardian do so on your behalf.

Accuracy of Personal Data

If you wish to review, modify, or delete any Personal Data you have provided to us, please contact us immediately using the contact information listed below.

Storage of Personal Data

We will only store your personal data for as long as necessary to fulfill the purpose for which it was collected and/or to comply with legal, regulatory, and internal requirements. After that, we will securely destroy or permanently delete your data in accordance with applicable laws and regulations, after the Personal Data is no longer needed and relevant to our Services, unless otherwise required by applicable law and regulation, or unless requested by the user in writing.

Security

The security of your Personal Data is our priority. Except as stated in this Privacy Policy, we do not disclose your Personal Data to third parties without your written consent. Furthermore, we take all reasonable procedures and make our best efforts to ensure all received Personal Data is kept confidential and secure, whether online or offline. We protect your Personal Data using various technical and administrative security measures to reduce the risk of loss, misuse, unauthorized access, disclosure, and alteration. We may use and modify various security measures from time to time as new technology becomes available, as appropriate, such as firewalls and data encryption, and data center access controls. If we disclose any of your Personal Data to our authorized agents or service providers, we will require them to adequately protect the Personal Data provided to them.

Mobile Accessibility

We may offer you the ability to connect with our Services using mobile devices, either through mobile applications or via websites optimized for mobile. The provisions of this Privacy Policy apply to all mobile access and mobile device usage.

User Confidentiality

To further protect the privacy of your Personal Data, we advise keeping any account details confidential at all times.

External Links

The Website may contain links to other sites not operated by us. If you click on a third-party link, you will be redirected to that third-party site. We strongly advise you to review the privacy policy of each site you visit. We have no control over, and are not responsible for, the content, privacy policy, or practices of any third-party site or service.

Access/Correction/Update of Personal Data

We are committed to ensuring that the Personal Data we hold about you is accurate, complete, not misleading, and up to date. If there are any changes to your Personal Data or if you believe that the Personal Data we hold about you is inaccurate, incomplete, misleading, or outdated, please contact us so that we can take steps to update your Personal Data.

You have the right to access your Personal Data. If you wish to request access to your Personal Data, please contact us. Please note that depending on the information requested, we may charge a small fee. We may also take steps to verify your identity before fulfilling your request for access to your Personal Data.

Privacy Policy Updates

Please note that we may update our Privacy Policy from time to time. We may amend this Privacy Policy at any time by posting the revised version on the Website. You are advised to review this Privacy Policy periodically to obtain the latest information. Changes to this Privacy Policy take effect from the date of posting. If there are significant changes to this Privacy Policy, we will notify you by posting a notice of such changes on our Website or by sending a direct notification to you. By continuing to use our Services, you accept and agree to the terms of these Privacy Policy updates.

Inquiries and Complaints

If you believe your account or any of your Personal Data may have been misused or compromised, or if you believe the security and protection of your Personal Data may have been affected, you may submit your inquiries and complaints to the Contact Information below and briefly discuss the matter along with your contact details for reference.

Contact Information

Accordingly, if you have any questions or concerns about this Privacy Policy, or if you wish to inquire or request information regarding any matters related to the processing of your Personal Data, you may contact us via the following information:

Email:

Contact Number:

Address:

Dispute Resolution and Submission of Claims

LajuCredit hopes to resolve any disputes amicably and expects data subjects to initially approach LajuCredit if you believe that processing does not comply with relevant privacy laws. However, you have the right to submit a complaint to the Malaysian Data Protection Regulatory Authority if you believe that processing conducted by LajuCredit is inconsistent with privacy laws.

If you believe that any of your Personal Data may have been misused or compromised, or otherwise, or if you wish to withdraw your consent to the processing of your Personal Data, you may submit your inquiries and complaints to LajuCredit according to the contact details outlined above and discuss the matter along with your contact details for reference. All such complaints will be resolved within thirty (30) calendar days.

Filing such complaints will not affect the validity of any processing carried out before you withdrew your consent.

Refund Policy

1. Refund Policy for Application/ Cancellation/ Postponement Fees

The processing fee for personal loan applications and related services is non-refundable once processing has commenced.

2. Rescheduling Personal Loan Applications

Customers who wish to reschedule their personal loan applications may do so by contacting us via phone, WhatsApp, or visiting the nearest branch. Please note that the fee payment is non-refundable.

3. Exceptional Circumstances for Refund

The company may, at its discretion, issue a refund of the amount paid by the customer under exceptional circumstances.

4. Documents Required for Refund Verification

The company reserves the right to request certain documents, including but not limited to, the Customer Identification Card for the purpose of verifying the customer's identity during the refund process.

5. Disclaimer of Refund Application

The company reserves the right to reject refund requests if the request may involve fraud, is unlawful, or involves any criminal activity.